FAQ's

TELEHEALTH APPOINTMENTS

Telehealth appointment will be available for patients who had a face-to-face appointment in the clinic in the last 12 months.  For all other patients there will be a private fees of $80. 

Telehealth is not available for patients without Medicare Card.

Scripts will be sent to your mobile phones, if you have a valid Medicare card. 

If the payment is declined before seeing the Doctor, your telehealth appointment will not proceed as scheduled.  (We strictly do not hold accounts and all outstanding amounts to be paid on the same day). A Late fee will be charged if not obliged.

Results will not be given on the Phone by staff, an appointment is required to discuss the results with your Doctor if the results are marked to be Discussed.

If you need a printed copy of the results, please speak to your Doctor at the time of your appointment as staff does not have access and not authorized to such documents.

If you are seeing an other practitioner in a different clinic, we will not be able to send any results without sending Authority signed by patient. This is also applicable to any other practitioners within Australia due to privacy laws. 

Patients without a valid or expired Medicare card will be charged for $80 for a standard appointment, this will vary with the type of consult, each patient is charged individually when visiting with a family.

We need a valid Medicare or Insurance card on the day of your consult. If the card in not valid on the day for any reason. There will a charge of $60 for a standard consultation and any other fees depending on the consult type.

We will invoice a receipt and the patient can claim the rebate from Medicare or insurer later. We don't hold on accounts.

If the patient walks out of the clinic with out payment, abusive and threating to staff. Patient will be banned permanently from the clinic. 

We charge $30 for patients who fail to attend or do not cancel their appointment with 3 hours notice. This will be payable at the time of next consultation before seeing the Doctor.  

No email correspondence will occur with patients.

No files will be transferred in the emails as these are strictly confidential documents and can only be requested at the time of your consultation with the Doctor or by obtaining a request of medical information from other practice. 

There is an Exemption for Medical Certificates from telehealth appointments only. 

We are not able to transfer a call to the Doctor as they might be busy with their patients. If you need to consult a Doctor we can offer a Telehealth appointments. If you have an emergency and want to see a Doctor please let the Reception know about the nature of call so they can triage you appropriately.

We encourage you to book an appointment for Scripts and referrals, they will not be issued over the phone without an appointment.

A private fee of $30 should be paid for any scripts without an appointment (this is not claimable from Medicare). However, if a patient has not been reviewed at the clinic in the past 6 months, they must come to see the Doctor to review.

This Medical Practice has a Zero Tolerance for abusive and/or threatening behaviour towards our Staff and Doctors either in person or on the Phone.

This includes shouting and  swearing, aggressive actions, verbal threats and harassment, inappropriate gestures, discrimination remarks, property damage,name calling and refusing to leave the property.

Any one engaging in this type of conduct will be required to leave the clinic, the police may be called and/or the individuals may face dismissal from our practice.

Patient Privacy Policy

Privacy Policy | Medical Centres

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

PO Box 42570 Care point Medical Clinic

Casuarina NT 0811

practicemanager@carepointmedical.com.au

08 8920 5555

If you have a complaint or feedback regarding our services, please do not hesitate call us at 08 8920 5555. 

practicemanager@carepointmedical.com.au 

If your complaint is not resolved, you can contact.

The Health & Community Services Complaints Commission has been set up to give members of the community a means of effectively making a complaint about health services in the Northern Territory.

The Health & Community Services
Complaints Commission
Toll Free: 1800 004 474
Ph: 08 8999 1969
Fax: 08 8999 6067
GPO Box 4409 Darwin 080